FAQ

First, choose a HexaPRO pan, pot, or wok. Wash the selected cookware with soapy water. Rinse thoroughly and dry completely. Next, heat the cookware on medium-high heat. Evenly apply 1 teaspoon of oil across the surface. Leave the cookware on the heat for 2–3 minutes. That’s it! Your HexaPRO cookware is now ready and will perform better with every use.

Use HexaPRO cookware at medium power settings (5–6) on the induction hob to ensure even heating of the 3-layer construction and to prevent potential damage caused by rapid overheating. On induction hobs, heat is generated directly in the cookware through electromagnetic waves. If HexaPRO cookware is used at excessively high temperatures, it may result in intense and concentrated heating at the base, often causing food to stick.

The key difference lies in the method of heat transfer. In the oven, heat is generated and evenly distributed through the air around the cookware. The hot air gradually heats the cookware to a uniform temperature, which is gentler on the cookware and allows safe use at higher temperatures. HexaPRO cookware is tested for use at temperatures up to 220 °C.

Yes, HexaPRO cookware can be washed in the dishwasher. Wait for the cookware to cool completely before cleaning. However, for longer lifespan and optimal non-stick coating performance, handwashing is recommended.

Food may stick to the cookware surface due to improper use or maintenance. Before first use, wash the cookware thoroughly and lightly coat it with oil. Always cook with medium to low power settings on the hob and avoid using metal utensils, which can damage the non-stick coating.

Rusting on the edge of the cookware can occur due to prolonged exposure to water or moisture. Always dry the cookware thoroughly after cleaning and store it in a dry place. If rust appears despite these precautions, contact us, and we will help find a solution.

Both cookware lines use hybrid technology, but they are manufactured by different producers and may differ in materials, design, and features. For a specific comparison, we recommend reviewing the technical details of both lines. Unfortunately, we cannot provide information about HexClad cookware as it is not part of our product range.

HexaPRO cookware contains aluminum due to its excellent thermal conductivity, which ensures even heating. The aluminum is embedded between layers and does not come into contact with food, making it safe to use. Each piece of cookware undergoes precise inspections and meets stringent quality standards to ensure safety and performance.

The coating color may change due to exposure to high temperatures or the use of harsh cleaning agents. We recommend cleaning with a soft sponge and mild detergent and cooking at medium to low temperatures.

If you notice coating particles in your food, it indicates that the cookware surface is damaged. Do not use the cookware any further and contact us for assistance in finding a suitable solution.

If the liquid doesn’t stay centered, the cookware base may be deformed. This can occur due to overheating or mechanical damage. We recommend cooking at appropriate temperatures (maximum setting 5–6 on induction) and handling the cookware carefully.

HexaPRO cookware comes with a warranty that covers material and manufacturing defects. For specific warranty terms and claim procedures, contact our customer support or refer to the documentation provided with your purchase.